:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--ink:#172537;--muted:#526171;--line:#d5dde5;--accent:#ad4d12}*{box-sizing:border-box}body{color:var(--ink);background:#f2f5f8;margin:0;font:1rem/1.6 system-ui,sans-serif}button,input,select{font:inherit}button{cursor:pointer;border:1px solid var(--line);min-height:48px;color:var(--ink);background:#fff;border-radius:8px;padding:10px 18px}button:disabled{opacity:.65;cursor:wait}button.primary{color:#fff;background:var(--ink);border-color:var(--ink)}button:focus-visible,input:focus-visible,a:focus-visible{outline-offset:3px;outline:3px solid #d98325}input,select{background:#fff;border:1px solid #9daab7;border-radius:7px;width:100%;min-height:48px;padding:10px 12px}textarea{resize:vertical;width:100%;font:inherit;background:#fff;border:1px solid #9daab7;border-radius:7px;padding:10px 12px}label{margin:18px 0 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2px}.activation-card{border:1px solid var(--line);border-radius:10px;margin:20px 0;padding:20px}.staff-panel{border-top:1px solid var(--line);margin-top:24px;padding-top:20px}.staff-panel fieldset{border:1px solid var(--line);border-radius:8px;margin-top:18px;padding:12px 16px}.check-label{align-items:center;gap:10px;margin:8px 0;font-weight:400;display:flex}.check-label input{width:auto;min-height:auto}.team-row{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;padding:14px 0;display:flex}.confirmation-list{grid-template-columns:max-content 1fr;gap:6px 18px;display:grid}.confirmation-list dt{color:var(--muted)}.confirmation-list dd{margin:0;font-weight:600}.provider-console{border-top:1px solid var(--line);margin-top:28px;padding-top:28px}.provider-grid{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:20px;display:grid}.provider-grid .business-card{border:1px solid var(--line);border-radius:10px;padding:20px}.provider-list .business-card{padding-bottom:18px}.provider-heading{justify-content:space-between;align-items:center;gap:16px;display:flex}.status-pill{color:var(--muted);white-space:nowrap;background:#edf1f5;border-radius:999px;padding:3px 10px;font-size:.85rem}.complaint-workspace{border-top:1px solid var(--line);margin-top:28px;padding-top:28px}.complaint-heading,.complaint-card-heading{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.complaint-heading h2{margin-bottom:4px}.eyebrow{color:var(--accent);letter-spacing:.11em;text-transform:uppercase;margin-bottom:3px;font-size:.78rem;font-weight:800}.complaint-loading,.complaint-empty{text-align:center;background:#f8fafb;border:1px dashed #aeb9c4;border-radius:12px;padding:28px}.complaint-empty h3{margin:0 0 4px}.complaint-card{border:1px solid var(--line);border-radius:14px;margin-top:18px;padding:24px;box-shadow:0 7px 22px #1725370f}.complaint-location{margin-bottom:0;font-size:1.08rem;font-weight:750}.complaint-card time{color:var(--muted);font-size:.88rem}.attention-pill{color:#863806;white-space:nowrap;background:#fff0e4;border-radius:999px;padding:4px 11px;font-size:.85rem;font-weight:700}.complaint-report{background:#f7f9fb;border-radius:10px;margin:20px 0;padding:18px}.complaint-report span,.complaint-evidence>span{color:var(--muted);letter-spacing:.04em;text-transform:uppercase;font-size:.82rem;font-weight:700;display:block}.complaint-report p{white-space:pre-wrap;margin:5px 0 0}.complaint-evidence{margin:20px 0}.complaint-evidence audio{width:100%;margin-top:8px;display:block}.complaint-meta{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:20px 0;display:grid}.complaint-meta div{border-left:3px solid var(--line);padding-left:12px}.complaint-meta dt{color:var(--muted);font-size:.82rem}.complaint-meta dd{margin:1px 0 0;font-weight:650}.complaint-actions{flex-wrap:wrap;gap:10px;display:flex}.complaint-note,.resolution-box{border-top:1px solid var(--line);margin-top:18px;padding-top:16px}.complaint-note label,.resolution-box label{margin-top:0}.complaint-note button{margin-top:10px}.resolve-link{color:#7c2d12;border-color:#d8a184;margin-top:18px}.complaint-details{border:1px solid var(--line);background:#fbfcfd;border-radius:10px;margin:16px 0;padding:18px}.complaint-details h4{margin:14px 0 8px}.complaint-details h4:first-child{margin-top:0}.complaint-history{margin:0;padding:0;list-style:none}.complaint-history li{border-top:1px solid var(--line);padding:12px 0}.complaint-history li:first-child{border-top:0}.complaint-history li>div{justify-content:space-between;gap:16px;display:flex}.complaint-history time,.resolution-summary time{color:var(--muted);font-size:.85rem}.complaint-history p{white-space:pre-wrap;margin:4px 0 0}.resolution-summary{border-left:3px solid var(--accent);margin:18px 0;padding-left:14px}.notification-setup{border-top:1px solid var(--line);margin-top:28px;padding-top:24px}.notification-warning{background:#fff7ef;border:1px solid #e1b68f;border-radius:10px;margin:16px 0;padding:16px}.notification-warning p{margin-bottom:10px}@media (max-width:620px){.complaint-heading,.complaint-card-heading{flex-direction:column;align-items:stretch}.complaint-meta{grid-template-columns:1fr}.complaint-heading button,.attention-pill{align-self:flex-start}}@media (max-width:540px){.shell{padding:24px 16px}.card{padding:24px}.signin{margin:16px auto}}.signed-in-account{border-bottom:1px solid var(--line);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin-bottom:20px;padding-bottom:20px;display:flex}.signed-in-account>div{min-width:0}.signed-in-account strong{overflow-wrap:anywhere;display:block}.signed-in-account button{flex-shrink:0}.language-options{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;display:grid}.language-options label{align-items:flex-start;gap:10px;display:flex}.language-options input{width:auto;margin-top:5px}.language-options small{display:block}fieldset{border:1px solid var(--border,#596275);border-radius:12px;padding:16px}